Shipping Policy – Buckeye Farms Distro

At Buckeye Farms Distro, we are committed to delivering a reliable, secure, and efficient shipping experience for every customer. This Shipping Policy outlines how orders are processed, shipped, and delivered, so you know exactly what to expect when placing an order with us.

Order Processing Time

All orders placed through Buckeye Farms Distro are processed within 1–2 business days. During this time, our team carefully reviews your order, verifies details, performs quality checks, and prepares your items for shipment.

Orders placed outside of business hours, on weekends, or on public holidays will begin processing on the next business day. While we aim to ship all orders promptly, processing times may occasionally be extended due to high demand, inventory updates, or unforeseen circumstances.

If there is a significant delay with your order, our support team will notify you via email with updates.

Shipping Options & Delivery Times

We offer multiple shipping options to suit your needs, ensuring flexibility and convenience:

  • Standard Shipping: Reliable and cost-effective delivery option
  • Priority Shipping: Faster delivery for time-sensitive orders
  • Free Shipping: Available on qualifying orders above a specified amount
  • International Shipping: Available to select locations (where permitted by law)

Once your order has been shipped, delivery typically takes 2–5 business days for domestic orders, depending on your location and selected shipping method.

Please note that delivery timeframes are estimates and may vary due to external factors such as carrier delays, weather conditions, or seasonal demand.

Discreet & Secure Packaging

Your privacy is extremely important to us. All orders are packaged in plain, unbranded materials with no indication of the contents on the outside.

We use secure packaging methods to protect your products during transit and ensure they arrive in excellent condition. Our packaging process is designed to maintain discretion, safety, and professionalism at every stage.

Tracking & Order Updates

Once your order has been shipped, you will receive a confirmation email that includes your tracking number. This allows you to monitor your shipment from dispatch to delivery.

Tracking updates are provided by the shipping carrier and may take some time to reflect movement. If you do not receive tracking information within 48 hours of shipment, please check your spam folder or contact our support team for assistance.

Shipping Fees & Returns

Shipping costs are calculated at checkout based on your selected shipping method and location. Please note the following:

  • Shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless the issue is due to our error
  • If an order qualified for free shipping, the original shipping cost may be deducted from the refund

Certain products may not be eligible for return once opened due to safety and compliance standards. We recommend reviewing our Return Policy for complete details.

International Shipping & Customs

Buckeye Farms Distro may offer international shipping where legally permitted. However, international orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT or additional fees

These charges are the responsibility of the customer and are not included in the purchase price.

We are not responsible for delays caused by customs processing or for shipments held by local authorities. Customers are encouraged to review their country’s import regulations before placing an order.

Shipping Address Accuracy

To ensure timely delivery, customers must provide accurate and complete shipping information at checkout.

Buckeye Farms Distro is not responsible for:

  • Delays caused by incorrect addresses
  • Packages delivered to the wrong location due to customer error
  • Returned shipments due to incomplete or invalid address details

If a package is returned to us due to an address issue, additional shipping fees may apply for reshipment.

Lost, Delayed, or Damaged Packages

While we work with trusted shipping carriers, issues may occasionally arise during transit.

  • Delayed shipments: May occur due to external factors beyond our control
  • Lost packages: Must be reported to our support team for investigation
  • Damaged items: Should be reported within 24–48 hours of delivery with supporting photos

We will work with the carrier to resolve issues as quickly as possible and provide appropriate assistance.

Customer Support

If you have any questions about shipping, tracking, or delivery, our support team is here to help.

Email: support@buckeyefarmsdistro.com

We aim to respond to all inquiries within 24 business hours and ensure you receive the assistance you need promptly.

Policy Updates

Buckeye Farms Distro reserves the right to update or modify this Shipping Policy at any time to reflect changes in operations, legal requirements, or shipping procedures. Customers are encouraged to review this page periodically for the latest information.