Refund & Returns Policy – Buckeye Farms Distro

At Buckeye Farms Distro, customer satisfaction is important to us. We take pride in offering high-quality cannabis products and aim to ensure every order meets your expectations. This Refund & Returns Policy explains the conditions under which returns, refunds, or exchanges may be accepted.

General Policy Overview

Due to the nature of cannabis products and industry regulations, all sales are generally considered final. However, we understand that issues may arise, and we are committed to reviewing concerns on a case-by-case basis to ensure fairness and customer satisfaction.

We encourage all customers to carefully review their order before completing a purchase. If you experience any issues, please contact our support team promptly so we can assist you.

Eligibility for Returns or Refunds

Buckeye Farms Distro may offer a replacement, store credit, or refund under the following circumstances:

  • You received the wrong item
  • Your product arrived damaged or defective
  • Your order is incomplete or missing items
  • There is a verified issue related to product quality

To be eligible, you must notify us within 24–48 hours of delivery. Requests made outside this timeframe may not be approved.

Non-Returnable Items

For safety, compliance, and quality assurance reasons, certain items are not eligible for return, including:

  • Opened or used cannabis products
  • Perishable or consumable goods
  • Items without original packaging
  • Products purchased on sale or promotional offers (unless defective)

We strictly follow California cannabis regulations, which limit the return of certain products once they have left the dispensary.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately. To help us resolve the issue quickly, include:

  • Your order number
  • A clear description of the issue
  • Photos or videos showing the damage or defect

Once your claim is reviewed and approved, we may offer:

  • A replacement product
  • Store credit
  • A refund (if applicable)

All resolutions are determined based on the nature of the issue.

Incorrect Orders

If you receive the wrong item, please notify us within 48 hours of delivery. We will verify the issue and arrange for a replacement or appropriate solution.

Do not use the incorrect product until your claim has been reviewed, as this may affect eligibility for a return or exchange.

Refund Process

Approved refunds will be processed using the original payment method whenever possible. Please allow:

  • 3–7 business days for the refund to be issued
  • Additional time depending on your financial institution

In some cases, store credit may be offered as an alternative to a refund.

Order Cancellations

Orders may be canceled if they have not yet been processed or shipped. Once an order has been processed, it may no longer be eligible for cancellation.

To request a cancellation, contact our support team as soon as possible with your order details.

Shipping Costs & Returns

  • Original shipping fees are non-refundable
  • Customers may be responsible for return shipping costs unless the issue is due to our error
  • If a refund is issued for an order that qualified for free shipping, the original shipping cost may be deducted

Compliance & Safety

Buckeye Farms Distro operates in full compliance with California cannabis laws. Due to strict regulations, we cannot accept returns of cannabis products once they have been opened or consumed.

We are committed to maintaining high standards of safety, transparency, and product integrity at all times.

How to Request a Return or Refund

To initiate a return or refund request, please contact our support team with the required details:

Email: support@buckeyefarmsdistro.com

Include:

  • Your full name
  • Order number
  • Description of the issue
  • Supporting photos (if applicable)

Our team will review your request and respond within 24 business hours.

Customer Support Commitment

We are dedicated to resolving issues fairly and efficiently. While not all requests may qualify for a refund or return, we will always work to provide a reasonable solution that aligns with our policies and customer satisfaction goals.

Policy Updates

Buckeye Farms Distro reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Changes will be reflected on this page, and customers are encouraged to review it periodically.

Summary

Our goal at Buckeye Farms Distro is to provide a transparent and reliable shopping experience. While cannabis products are generally non-returnable, we are committed to addressing valid concerns and ensuring customer satisfaction whenever possible.

If you have any questions, our support team is always here to help.